Must have been a hard day at the repair shop

A couple of months ago my fancy clock radio went on the fritz.  I blogged about it here. 

I sent it back to Cambridge Soundworks in Massachusetts for repair, via FedEx.  And waited. 

Finally, two days ago a box was delivered to me from Cambridge Soundworks, containing my radio.  Oddly, in the box with the radio was also a cardboard envelope with a CD of some kiddie music or something.   And when I plugged it in to check it out, none of the radio station presets were the same as they used to be.  But I didn’t have much time to spend messing with it, and it seemed to work OK.

A few minutes ago, intending to flatten the shipping box and take it out with the rest of the recyclables, I pulled the shipping document out of the plastic sleeve on the outside.  And read it.  I noticed that although I’d given them my correct phone number, they had garbled it on the paperwork. 

Then I read the description of the repair:  “removed and returned 1 CD unit”. 

Huh?  The CD and radio on my unit worked just fine; it was all the clock and timing functions that were haywire.  (I think that static electricity had fried those circuits.)

Uh-oh.  I fetched my records, which include the serial number of my radio, then looked at the back of this one.   Not a match.

They sent me somebody else’s radio.  One that had been sent in for repair with a broken CD player – which still had a CD in it, and which they carefully packed up and sent along with the radio.  To me.

I’ll call their customer service line tomorrow.  This could be a fun conversation.  Because I am *not* spending another dime to send anything to anybody after the co$t of shipping my radio by FedEx and the $65 repair fee. 

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